NewGen Training Series

Electricity 101

From electrons to energy markets — the complete foundation for understanding how electricity is generated, delivered, and managed.

Voltage
Current
Power
Grid
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What Is Electricity?

Electricity is a form of energy resulting from the movement of charged particles — specifically electrons — through a conductor. It allows us to transfer energy across great distances and convert it into light, heat, motion, and computation.

Learning Objectives

  • Define voltage, current, and resistance and explain how they relate through Ohm's Law
  • Distinguish between kilowatts (demand) and kilowatt-hours (energy) as units of electrical measurement
  • Use the water pipe analogy to explain electrical concepts to non-technical audiences

The Water Analogy

The easiest way to understand electricity is to compare it to water flowing through pipes.

Voltage (Volts)

V

The pressure pushing electrons through the wire. Like water pressure in a pipe — higher voltage means more force.

Current (Amps)

A

The flow rate of electrons. Like gallons per minute through a pipe — more amps means more electrons flowing.

Resistance (Ohms)

Ω

The friction opposing flow. Like a narrow pipe — more resistance means less current at the same voltage.

Ohm’s Law: The Fundamental Relationship

Voltage = Current × Resistance, or V = I × R. This single equation governs virtually every electrical calculation. If you increase voltage and resistance stays the same, current increases. If you increase resistance, current decreases. Power (Watts) = Voltage × Current, or P = V × I.

Conductors & Insulators

Materials differ in how easily they allow electrons to flow. This property is fundamental to every piece of electrical equipment.

Good Conductors (Low Resistance)

Copper, aluminum, silver, gold. Metals have loosely held outer electrons that move freely. Copper is the standard for building wiring; aluminum for overhead transmission lines.

Good Insulators (High Resistance)

Glass, porcelain, rubber, plastic, ceramics. These materials hold their electrons tightly. They prevent current from flowing where it shouldn’t. Even air is an insulator — but it breaks down at about 75 kV per inch.

Units of Electrical Power

UnitMeasuresScale
Watt (W)PowerA single light bulb
Kilowatt (kW)1,000 WA home’s peak demand
Megawatt (MW)1,000 kWA small power plant
Gigawatt (GW)1,000 MWA large nuclear station
kWhEnergy over time1 kW for 1 hour
MWh1,000 kWh~35 homes for a day

Key Takeaways

  • Voltage is pressure, current is flow, resistance is friction — and Ohm's Law (V = I × R) ties them together
  • Power (kW) measures instantaneous capacity; energy (kWh) measures cumulative consumption over time
  • Understanding these fundamentals is essential for every concept that follows in utility rate setting

Next: Why does the grid use alternating current instead of direct current? The answer lies in electromagnetism.

AC, DC & Electromagnetism

The interplay between electricity and magnetism is the foundation of how we generate, transform, and use electrical power.

Learning Objectives

  • Explain why alternating current is used for power transmission while direct current serves specific applications
  • Describe how electromagnetic induction enables generation and transformation of electricity
  • Identify why 60 Hz was chosen as the North American standard frequency

Alternating Current (AC)

Current reverses direction 60 times per second (60 Hz in the U.S., 50 Hz in Europe). This is the standard for the electric grid because AC voltage can be easily stepped up or down with transformers.

  • Powers most household equipment: lights, motors, fans, ovens, HVAC
  • Can be transmitted at high voltages over long distances with low losses
  • Generated naturally by rotating generators

Direct Current (DC)

Current flows in one direction only. Produced by batteries, solar panels, and power supplies. Growing in importance as electronics and renewables expand.

  • Powers electronics: computers, phones, LED lighting, EV batteries
  • Solar panels produce DC (inverted to AC for the grid)
  • HVDC lines used for very long distance transmission

Generators

Convert mechanical energy to electrical energy by spinning a magnet inside coils of wire. A spinning turbine (driven by steam, water, or wind) rotates a magnetic field, inducing current in the stator windings.

Transformers

Use electromagnetic induction to change voltage levels. A transformer has two coils wound around an iron core — the ratio of turns determines the voltage ratio. This is why AC won the “War of Currents.”

Motors

Convert electrical energy to mechanical energy — the reverse of a generator. Electric motors account for roughly 45% of all electricity consumption worldwide, driving pumps, compressors, and fans.

Why 60 Hz?

Nikola Tesla and George Westinghouse settled on 60 Hz in the 1890s as a balance between generator efficiency, motor performance, and flicker-free lighting. Europe chose 50 Hz, which works with slightly different equipment but serves the same purpose. The entire North American grid is synchronized at 60.000 Hz — deviations greater than about 0.7 Hz (i.e., below 59.3 Hz) trigger automatic underfrequency load shedding per NERC standards.

Key Takeaways

  • AC won the "War of Currents" because transformers can efficiently step voltage up and down — enabling long-distance transmission
  • Electromagnetic induction is the principle behind generators, transformers, and electric motors
  • The entire North American grid is synchronized at 60 Hz — a standard set over a century ago

Next: Two key metrics — load factor and power factor — determine how efficiently electrical infrastructure is used.

Load Factor & Power Factor

Two “factors” that are often confused but measure very different things. Both are critical to understanding utility operations and rate design.

Learning Objectives

  • Calculate load factor and explain why it matters for rate design and cost allocation
  • Distinguish between real power, reactive power, and apparent power using the power triangle
  • Explain why low power factor increases utility costs and how power factor penalties work

Load Factor

Measures how consistently a customer (or system) uses electricity over time. It’s the ratio of average demand to peak demand.

LOAD FACTOR =

Average Demand ÷ Peak Demand

A 100% load factor means perfectly flat usage. A 25% load factor means highly peaky usage with the system mostly underutilized. Higher load factor = more efficient use of infrastructure.

Power Factor

Measures how effectively electrical power is converted to useful work. It’s the ratio of real power to apparent power.

POWER FACTOR =

Real Power (kW) ÷ Apparent Power (kVA)

Low power factor means the utility must deliver more current (and build bigger infrastructure) than necessary. Motors and inductive loads are the primary cause.

The Beer Analogy for Power Factor

Imagine a glass of beer. The liquid beer (the part you want) represents real power (kW) — it does useful work. The foam represents reactive power (kVAR) — it takes up space but doesn’t quench your thirst. The full glass (beer + foam) represents apparent power (kVA) — the total the utility must deliver. A power factor of 1.0 means all beer, no foam. A poor power factor (0.7–0.8) means you’re paying for a lot of foam.

Load Factor Comparison Across Customer Classes

Higher load factor means more efficient use of system capacity, resulting in lower average cost per kWh.

Real vs. Reactive vs. Apparent Power

The power triangle. Real power does work. Reactive power supports magnetic fields. Apparent power is what the utility must supply.

Key Takeaways

  • Load factor = average demand ÷ peak demand — it measures how efficiently a customer uses capacity
  • Power factor = real power ÷ apparent power — low power factor wastes capacity on reactive power
  • Both factors directly affect cost allocation: high load factor customers are cheaper to serve per kWh

Next: How do these principles come together in a working electric utility system?

The Electric Utility System

An electric utility is a complex system of interconnected facilities that generates, transmits, distributes, and meters electricity. Vertically integrated utilities perform all four functions; others may specialize in one or more.

Learning Objectives

  • Identify the four main functions of a vertically integrated electric utility
  • Explain how generation, transmission, distribution, and customer service work as an integrated system
  • Describe how deregulation has separated these functions in some jurisdictions
Generation Power plants: gas, coal, nuclear, wind, solar, hydro Transmission High-voltage lines & towers move bulk power long distances 69–765 kV Distribution Substations, poles, lines deliver power locally 4–35 kV → 120/240V Customer Metering, billing, service Residential to industrial 120/240V – 35 kV

The Obligation to Serve

A regulated utility has a legal obligation to serve all customers within its territory, regardless of time or amount. This means the utility must estimate future load, plan and build sufficient capacity, finance those improvements, and design rates to recover its costs — all while maintaining reliable service.

The Return of Load Growth: After two decades of essentially flat electricity demand — driven by energy efficiency gains offsetting economic growth — U.S. electricity consumption is rising again. Data centers, AI workloads, electric vehicles, and building electrification are driving load growth not seen since the early 2000s. EIA projects record U.S. electricity consumption in 2025–2026. Separately, the Electric Power Research Institute (EPRI) estimates data centers alone could consume 6–9% of total U.S. generation by 2030.

Generation Planning

Determine how much capacity is needed, choose fuel sources and technologies, consider location and transmission access, evaluate operational requirements like ramp rates and black start capability.

Transmission Planning

Conduct load flow and stability studies, perform interconnection studies for new generation, assess reliability contingencies, and ensure the network can handle expected power flows.

Distribution Planning

Study system load growth areas, plan substations and line extensions (overhead and underground), design for weather events (hurricanes, ice storms, floods), and manage aging infrastructure.

Customer Service

Metering and revenue collection, service requests and connections, call centers for outage reporting, and increasingly, programs for energy efficiency, DER, and demand response.

Key Takeaways

  • A vertically integrated utility performs four functions: generation, transmission, distribution, and customer service
  • Each function has distinct assets, cost drivers, and operational characteristics
  • Understanding these functions is critical because rate studies allocate costs across them

Next: Let’s look more closely at the physical infrastructure that delivers power from plant to plug.

Power Delivery Infrastructure

From the generator to your outlet, electricity passes through a carefully engineered chain of transformers, lines, and substations — each serving a specific role in the delivery system.

Learning Objectives

  • Trace the voltage transformation chain from generator output (13.8-24 kV) to household service (120/240V)
  • Distinguish between transmission (69-765 kV) and distribution (4-34.5 kV) voltage levels and their purposes
  • Explain the difference between Delta and Wye connections and where each is used

Voltage Levels in the System

Higher voltages allow more power to be transmitted with lower current and less energy loss. Transformers step voltage up for transmission and back down for distribution and use.

EHV Transmission
500–765 kV
Bulk Transmission
230–345 kV
Sub-Transmission
34–115 kV
Primary Distrib.
4–35 kV
Secondary / Service
120/240 V

Three-Phase Power

Nearly all power transmission and most distribution uses three-phase AC. Three conductors carry current in a synchronized pattern, each offset by 120 degrees.

Why Three Phase?

With only a 50% increase in conductors (3 vs 2), you deliver 73% more power. It’s the simplest system that produces a rotating magnetic field — essential for efficient motors and generators.

Delta vs. Wye

Transmission lines use Delta connections (three conductors, no neutral). Distribution typically uses Wye connections (three phases + neutral), which conveniently supply single-phase loads like homes.

Transmission vs. Distribution

These two systems differ in more than just voltage:

FeatureTransmissionDistribution
Voltage69–765 kV4–35 kV
TopologyNetworked (mesh)Radial (tree)
Power FlowBidirectionalTraditionally one-way
LinesSteel towers, long spansWood poles, shorter
RedundancyMultiple pathsUsually single path

Beyond Lithium-Ion: Long-Duration Storage

While lithium-ion batteries dominate short-duration storage (2–4 hours), the grid also needs long-duration storage (8–100+ hours) to manage multi-day weather events and seasonal variation. Emerging technologies include iron-air batteries, compressed air energy storage (CAES), flow batteries, and gravity-based systems. The DOE’s Long Duration Storage Shot aims to reduce costs by 90%, and several commercial-scale projects are under construction as of 2026.

Key Takeaways

  • Power is generated at 13-24 kV, stepped up to 69-765 kV for transmission, then stepped down through substations to reach customers
  • Higher voltage means lower current for the same power — reducing line losses over long distances
  • The delivery infrastructure (transformers, lines, substations) represents a major share of utility costs

Next: Reliability — the measure of how well the system actually performs in delivering power without interruption.

System Reliability

Electricity is fundamental to modern society. Outages are more than inconveniences — they impact health, safety, and economic activity. Reliability is the electric utility’s highest operational priority.

Learning Objectives

  • Define SAIDI, SAIFI, and CAIDI as standard reliability metrics and interpret their values
  • Explain why frequency must be maintained at exactly 60 Hz and what happens when it deviates
  • Describe the role of NERC in maintaining bulk power system reliability standards

System Protection

Fuses, breakers, and relays detect faults (short circuits, overloads) and isolate them in milliseconds. Fuse-breaker coordination ensures the smallest possible area is affected by a fault.

SCADA & Control Centers

Supervisory Control and Data Acquisition systems monitor the grid in real time. Operators can remotely open/close switches, balance load, and respond to emergencies from centralized control rooms.

Reliability Metrics

SAIDI (System Average Interruption Duration Index) measures average outage minutes per customer. SAIFI (System Average Interruption Frequency Index) measures how often outages occur. These are the industry standard benchmarks.

Typical Utility Reliability Performance

Industry benchmarks for SAIDI (minutes) and SAIFI (interruptions) per customer per year. Lower is better.

Frequency: The Heartbeat of the Grid

The entire North American grid operates at 60.000 Hz. Generators use Automatic Generation Control (AGC) to constantly adjust output and maintain frequency. If frequency drops below approximately 59.3 Hz (a 0.7 Hz deviation), automatic underfrequency load shedding kicks in to prevent cascading failures. Even tiny deviations accumulate — synchronous electric clocks gain or lose time, triggering daily corrections when errors exceed 2–10 seconds depending on the interconnection.

The Inverter-Based Resource Challenge: As synchronous generators (coal, gas, nuclear) retire and are replaced by inverter-based resources (solar, wind, batteries), the grid loses physical inertia — the spinning mass that naturally resists frequency changes. NERC has issued multiple alerts about inverter-based resource performance during grid disturbances, including events in Texas (2021–2022) where solar farms unexpectedly tripped offline during faults. Grid-forming inverters — which can actively stabilize voltage and frequency rather than just following the grid signal — are emerging as the technical solution, with FERC and NERC actively developing performance requirements.

Resilience Beyond Reliability: Traditional reliability metrics (SAIDI/SAIFI) measure average outage frequency and duration but typically exclude major events like Winter Storm Uri (2021), which left millions without power for days. By 2026, the industry increasingly distinguishes between reliability (day-to-day performance) and resilience (ability to withstand and recover from extreme events). Resilience metrics — recovery time, critical infrastructure coverage, mutual aid response — are gaining traction alongside traditional indices. Climate-driven extreme weather (heat domes, intensified hurricanes, polar vortex events) is making resilience planning a core utility function.

Cybersecurity as Reliability: NERC’s Critical Infrastructure Protection (CIP) standards impose mandatory cybersecurity requirements on bulk electric system operators. As utilities deploy more networked devices — smart meters, SCADA systems, distributed energy controllers — the attack surface grows. Cybersecurity is no longer just an IT concern; it is a core reliability function. Compliance costs for CIP standards are a growing component of utility operating budgets.

Key Takeaways

  • SAIDI, SAIFI, and CAIDI quantify reliability — they measure how often and how long customers lose power
  • Frequency regulation at 60 Hz is critical; deviations trigger automatic load shedding to prevent cascading failures
  • Reliability investments represent significant utility costs that must be recovered through rates

How NewGen Can Help

Every rate study tells a story — about where your utility has been, where it’s going, and what it owes the customers who depend on it. We help you tell that story with clarity, confidence, and credibility.

Thousands of Rate Studies

We’ve guided utilities of every size and structure through the rate-setting process — from small municipals to large investor-owned systems. That depth of experience means we’ve seen the edge cases, anticipated the objections, and know what works.

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Our recommendations are built on rigorous methodology that holds up under scrutiny — whether in a city council chamber, before a public utility commission, or in front of a cooperative board. When your rates are challenged, our work speaks for itself.

Experts in Your Data

Your billing data, financial records, and system metrics hold the answers — but only if you know how to read them. We help utilities unlock insights from their own data to build smarter rate structures and more accurate cost allocations.

Jurisdictional Expertise

Every state, every commission, every governing body has its own regulatory landscape. We understand the subtleties — the precedents, the expectations, the unwritten rules — and tailor our approach so your rate case fits your jurisdiction.

Trusted Advisors

The utility landscape is changing fast — distributed energy, electrification, aging infrastructure, shifting demographics. We don’t just solve today’s rate case. We help you build a framework for the challenges ahead.

Stakeholder Communication

Great analysis means nothing if you can’t communicate it. We help you translate complex rate studies into clear narratives for every audience — staff, elected officials, regulators, and the customers who pay the bills.

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